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  3. Inspection of Operational Assurance in the Scottish Fire and Rescue Service
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Inspection of Operational Assurance in the Scottish Fire and Rescue Service

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  • Inspection Of Operational Assurance In The Scottish Fire And Rescue Service
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Thematic inspections

10th September 2025

Thematic inspection into the SFRS's Operational Assurance (OA) policy in relation to information gathering and assurance of operational activities, including the application and operation of this policy and related procedures
  • Inspection of Operational Assurance in the Scottish Fire and Rescue Service
  • Acknowledgements
  • Foreword
  • Background
  • Introduction
  • OA Management
  • Performance
  • Pre-Incident OA arrangements
  • During-Incident OA arrangements
  • Post-incident OA arrangements
  • Outcomes
  • Conclusion
  • Recommendations, Areas for Consideration and Areas of Good Practice
  • Methodology
  • How this Inspection was carried out
  • Glossary of Terms
  • Appendix 1
  • Appendix 2
  • Appendix 3
  • Footnotes

  • Inspection of Operational Assurance in the Scottish Fire and Rescue Service
  • Acknowledgements
  • Foreword
  • Background
  • Introduction
  • OA Management
  • Performance
  • Pre-Incident OA arrangements
  • During-Incident OA arrangements
  • Post-incident OA arrangements
  • Outcomes
  • Conclusion
  • Recommendations, Areas for Consideration and Areas of Good Practice
  • Methodology
  • How this Inspection was carried out
  • Glossary of Terms
  • Appendix 1
  • Appendix 2
  • Appendix 3
  • Footnotes

Glossary of Terms

AB: Awareness Brief

AM: Active Monitoring

APR: Annual Performance Report

ARA: Analytical Risk Assessments

BA: Breathing Apparatus

Board: The Board of the Scottish Fire and Rescue Service

C&C: Compare and Contrast Benchmark Review

CC: Crew Commander

CDS: Continuous Duty System

CFS: Community Fire Station

CI: Continuous Improvement

CoE: City of Edinburgh

CoG: City of Glasgow

COP: Control Operating Procedure

CS: Case Study

DACO: Deputy Assistant Chief Officer

DOC: Dundee Operations Control

EOC: Edinburgh Operations Control

ESDA: East Service Delivery Area

FDO: Flexi Duty Officer

FDS: Flexi Duty System

FLU: Frontline Update

FRS: Fire and Rescue Service

FSA: Fire (Scotland) Act 2005

GC : Group Commander

GIN: General Information Note

HMFSI: His Majesty’s Fire Service Inspectorate

HMI: His Majesty’s Inspectorate

H&S: Health and Safety

HSE: Health and Safety Executive

IC: Incident Commander

ICL: Incident Command Level Training (Level 1, 2, 3 and 4)

ICPOG: Incident Command Policy and Operational Guidance

ICT: Information and Communication Technology

ICS: Incident Command System

JOC: Johnstone Operations Control

JOL: Joint Operational Learning

KPI: Key Performance Indicator

L1: Incident Level 1

L2: Incident Level 2

L3: Incident Level 3

L4: Incident Level 4

L5: Incident Level 5

LCMS: Learning Content Management System

LO: Learning Organisation

LSO: Local Senior Officer

MDF: Management Development Framework

MHW: Mental Health and Wellbeing

MPDP: Maintenance Phase Development Plan

NFCC: National Fire Chiefs Council

NOG: National Operational Guidance

NOL: National Operational Learning

NOLUG: National Operational Learning User Group

NSAB: National Safety and Assurance Board (Now TSAB)

NSDA: North Service Delivery Area

OA02: Pre-Incident Station Audit Form

OA06: During-Incident Review Form

OA07A: OAO Action Checklist

OA07B: OAO Aide Memoire

OA13: Post-incident Review Form

OA21: Operational Assurance 21 Day Procedure

OA: Operational Assurance

OAD: Operational Assurance Department

OAO: Operational Assurance Officer

OARRS: Operational Assurance Recording and Reporting System

OC: Operations Control

OD: Operational Discretion

OI: Operational Intelligence

OiC: Officer in Charge

OL: Operational Learning

OLG: Organisational Learning Group

Ops: Operations Directorate

ORL: Organisational Learning

PC: People Committee

PDR: Personal Development recording

PISP: Post-incident Support Process

PMF: Performance Management Framework

PO: Principal Officer

PPE: Personal Protective Equipment

QFSM: Queen’s Fire Service Medal

RDS: Retained Duty System

SAC: Safety and Assurance Coordinator

SAIG: Safety and Assurance Improvement Group

SALO: Safety and Assurance Liaison Officer

SASG: Safety & Assurance Subgroup

SC: Station Commander

SD: Service Delivery

SDA: Service Delivery Area

SDC: Service Delivery Committee

SFRS: Scottish Fire and Rescue Service

SLT: Strategic Leadership Team

SMARTEU: Scottish Multi-Agency Resilience Training and Exercising Unit

SOP: Standard Operating Procedure

SPoC: Single Point of Contact

TFoC: Training for Competence

TSA: Training Safety and Assurance Directorate

TSAB: Training Safety and Assurance Board (historically referred to as NSAB)

TacAd: Tactical Advisor

UI: Urgent Instruction

UIG: User Intelligence Group

UK: United Kingdom

UKFRS: United Kingdom Fire and Rescue Services

VC: Video Conference

VDS: Volunteer Duty System

WC: Watch Commander

WSDA: West Service Delivery Area

WT: Wholetime Duty System

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