Organisational Culture in the Scottish Fire and Rescue Service

This report marks the first volume of HM Fire Service Inspectorate in Scotland’s inspection into culture within the Scottish Fire and Rescue Service (SFRS).

When we initially set the terms of reference for this inspection, our focus was to consider the corporate values, policies and procedures that help shape and support a positive organisational culture. However, as our inspection progressed, it became clear that to fully understand the culture of the Service, it was necessary to reflect not just the written policies, but also the lived experiences of the people within the organisation.

Throughout our fieldwork, many individuals spoke with us openly, candidly, and with passion about their own experiences within the SFRS. We are deeply grateful to everyone who took the time to meet with us and who shared their perspectives – positive and challenging alike. While the scope of this initial inspection did not include comprehensive fieldwork into local team cultures or wider organisational dynamics, we have chosen to include some of the views and comments provided to us. These statements speak directly to aspects of culture across the Service and provide valuable insights.

It is important to be clear that we have not undertaken sufficient evidence gathering to draw definitive conclusions about culture across the organisation. However, what we have heard during this inspection has informed our understanding and will directly influence the terms of reference and methodology for the next volume of our inspection work in this area.

Finally, we wish to acknowledge and commend the remarkable dedication of the men and women of the Scottish Fire and Rescue Service. Every day, across the country, they work tirelessly together -and often in the face of significant danger - to protect the people and communities of Scotland. Their commitment, professionalism, and bravery are at the heart of the Service’s identity and strength.

Robert Scott QFSM

HM Chief Inspector of the Scottish Fire and Rescue Service

June 2025